- Provide overall strategic leadership and direction for Help's Syria program.
- Lead the implementation and regular review of the country strategy in close coordination with HQ.
- Drive the continued development and implementation of Help's localization approach across all program and operational areas.
- Identify strategic opportunities for program growth, innovation, and organizational development.
- Foster a culture of accountability, integrity, collaboration, and continuous learning and improvement, encouraging open feedback and a constructive approach to learning from mistakes.
- Ensure alignment between country operations and Help's global strategy, policies, and humanitarian principles.
Representation, External Relations & Fundraising
- Represent Help towards national and local authorities, donors, embassies, UN agencies, international and local NGOs, humanitarian coordination mechanisms, and other relevant stakeholders.
- Build and maintain strategic relationships that strengthen Help's visibility, credibility, and operational access.
- Lead donor engagement and identify new funding opportunities.
- Oversee development of high-quality project concepts and funding proposals with partners, the country team, and HQ.
- Promote Help's mission, values, and strategic priorities in all external engagements.
Localisation & Partnership Management
- Lead the implementation and continuous development of Help's localization strategy in Syria.
- Foster equitable, transparent, and long-term partnerships with Syrian civil society organizations.
- Oversee partner identification, assessment, due diligence and capacity sharing
- Promote mutual accountability, shared ownership, and organizational learning.
- Support partners in strengthening organizational systems, program quality, and compliance capacities.
Programme Leadership & Quality Assurance
- Provide strategic oversight of all program activities implemented through local partners.
- Ensure timely, high-quality, and accountable program implementation.
- Oversee program planning, MEAL, procurement, financial management, visibility, and reporting.
- Promote evidence-based decision-making and adaptive management.
People Leadership & Country Office Management
- Develop, empower, and support the professional growth of the country team, fostering individual development, ownership, and high performance.
- Ensure effective communication and collaboration between departments, partners, regional structures, and HQ.
- Promote staff development and ensure performance management.
- Ensure effective operational management of the country team.
Financial, Compliance & Risk Management
- Provide overall leadership and accountability for country budgeting, financial planning, resource allocation, and financial performance.
- Ensure compliance with donor regulations, organizational policies, and legal requirements.
- Promote effective internal controls and proactive risk management.
- Ensure the effective implementation of safeguarding, PSEAH, and CFR mechanisms as well as anti-fraud and anti-corruption measures throughout the country program.
Safety & Security
- Ensure development, implementation, and regular review of security management systems.
- Promote informed operational decision-making based on evolving security developments.
- Safeguard the security and mental and physical well-being of staff, partner staff, and organizational assets.